Terms of Service

These Terms of Service (“Terms”) are an agreement between you and StockVaults (“StockVaults”, “we”, “us”) governing your access to and use of the StockVaults inventory-management service at stockvaults.co.uk (the “Service”). By creating an account or using the Service you agree to these Terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind that company.

You must provide accurate registration details and keep them up to date. Every new company account is reviewed before activation; we may decline or delay an application at our discretion.

You are responsible for all activity under your account and for keeping your credentials secure. You must be at least 18 years old and use the Service for business purposes.

Company owners may invite additional users. You are responsible for your users’ compliance with these Terms.

You agree not to misuse the Service. In particular you must not:

• •break the law, infringe others’ rights, or store data you have no right to hold;
• •attempt to access another customer’s data, probe or breach our security, or disrupt the Service;
• •upload malware, or use the Service to send spam or unlawful content;
• •resell or provide the Service to third parties except as permitted by your plan.

Paid plans and add-ons are billed in advance through our payment processor, Stripe, on a monthly or annual cycle. Subscriptions renew automatically until cancelled.

Free trials, where offered, convert to a paid plan only if you choose one; we will not charge a card you have not provided. Add-ons added mid-cycle are charged pro-rata and then at the standard rate on renewal, consolidated into your regular payment.

You can upgrade, downgrade or cancel at any time from your billing page. Except where required by law, fees already paid are non-refundable; cancelling stops future renewals but does not refund the current period. We may change prices with reasonable notice, effective at your next renewal.

You remain responsible for any taxes due. VAT invoices are available from your billing page.

You retain all rights to the data and content you put into the Service (“Your Data”). You grant us a limited licence to host, process and back up Your Data solely to provide and support the Service.

You are responsible for the accuracy and legality of Your Data, including any personal data of third parties (such as consignors and buyers) you enter — for which you act as data controller and we act as your processor, as described in our Privacy Policy.

You can export Your Data at any time in a machine-readable format, including after cancellation.

We work hard to keep the Service available and secure, but we provide it “as is” and do not warrant that it will be uninterrupted or error-free. We may perform maintenance and will aim to minimise disruption.

We provide support by email and through the in-app help centre. Response times may vary by plan.

We apply industry-standard measures to protect the Service, including encryption in transit and at rest and additional encryption for sensitive fields. You are responsible for security within your control, including keeping passwords confidential and enabling two-factor authentication where appropriate.

The Service relies on trusted third parties, including Stripe (payments), Brevo (email delivery), Cloudflare (network and security) and our UK hosting provider. Your use of the Service may be subject to their terms where relevant. We are not responsible for third-party services outside our control.

We may suspend or terminate access if you breach these Terms, fail to pay, or where required to protect the Service or other customers. You may stop using the Service and close your account at any time.

On termination we will make Your Data available for export for a reasonable period, after which it may be deleted in line with our Privacy Policy and retention practices.

Nothing in these Terms limits liability that cannot be limited by law (such as for death or personal injury caused by negligence, or fraud).

Subject to that, we are not liable for indirect or consequential loss, or for loss of profits, revenue or data; and our total liability in any 12-month period is limited to the fees you paid us for the Service in that period.

You are responsible for maintaining your own records and should not rely on the Service as your sole copy of business-critical data.

We may update these Terms from time to time. If we make material changes we will give reasonable notice (for example by email or in-app). Continuing to use the Service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, subject to any mandatory rights you have as a consumer or under local law.

Questions about these Terms can be sent to [email protected].